Technical Operations Support Coordinator

Description de l'offre

Position Description:

With over 36 years in the industry, CGI Space is a rapidly growing business with exciting projects and prospects across the Navigation, Earth Observation, Satcoms and Spacecraft Operations domains. We currently have around 500 members working on projects in the UK, Germany, France, Italy and the Netherlands. We are seeking to expand our team of professionals with opportunities at a variety of levels to service our clients' needs and to explore and implement new business opportunities in Space.
Our Space business is looking for a Technical Operations Support Coordinator to work on a secure client site in Paris, on the prestigious Galileo programme. As a Technical Operations Support coordinator you will be providing essential support to teams as part of their day to day operations.
At CGI Space we offer a well-structured and secure organisation where you will have the opportunity to explore a variety of roles through your career. We value our active social activities at local and UK level, and offer support to your development through regular performance review. We offer training where needed, and as part of your on-going career development.
Candidates should be capable of quickly picking up new concepts as the system is large and complicated, working to high standards of quality, and to agreed timescales as part of a team.
The Galileo Security Facility (GSF) forms part of the Galileo PRS (Public Regulated Service) and will be operated from Saint Germain-en-Laye (GSMC#1), just outside Paris and from the NATS in Swanick, Hampshire (GSMC#2). The Primary centre will be the French Site with UK site at Swanick as the back-up site.
We require an on-site Technical Operations Support Coordinator for the GSMC (Galileo Security Monitoring Centre) client site in Saint-Germain-en-Laye Office in Paris. You will report to the CGI on-site Operations Support Manager and will be required to work with GSMC users and operators to support them as they bring the GSMC into operational use and how they manage and support the CGI systems as part of their day to day operations.
Some on-call service outside working hours may also be required for time to time.
This role comprises the following tasks
Responsibilities will include:
• Provide operational procedure support and instruction to users and operators of the system.
• Provide training support and instruction. Pre training will be provided on the GSF system and deployed test tools at the CGI offices in Leatherhead before deployment to the GSMC site.
• Work with the GSA and other agencies to ensure the overall site operation of the GSMC is maintained and supported.
• Support the management of site spares and asset management & control, particularly for security devices.
• Work with the various security teams to ensure correct implementation of transportation and delivery of secure items.
• Support change and fault observation review boards
• Assist with fault and issues investigation and work with the support teams in LHD to identify and where possible resolve issues.
• Supporting the on-site teams, ensuring clearances and access etc and being a key point of contact.
• Raise any significant site issues (including any safety issues) with the CGI Operations Support Manager.
• Support and assist in the management of system upgrades of software and/or hardware.
• Support and manage the installation of critical security patches.
• Develop an understanding of the GSMC systems, and become the key technical CGI system expert.
• Interaction with Others. You should liaise regularly with the members of the GSF project team in Leatherhead (UK) and Toulouse (FR). In particular, you should help to ensure that we work together as a co-ordinated team and that we are all kept aware of events or client activities that affect the project and its activities. Some occasional travel to these offices will be required.
• Work with ESA and the GSA to conduct multi-site testing and interface proving.

Essential Skills:
• Site management and operational experience
• Demonstrable customer facing and interaction Team management skills
• Hardware, technical drawing and asset management experience
• Preferable Space Domain and Security Experience
• Some software/system development and engineering experience.

Prior onsite and remote work experience would be desirable, but is not essential.
Applicants must hold UK passport or other EU nationality, and must be security cleared to SC or equivalent. Please note that your contractual base office will be Leatherhead, Surrey.
Starting salaries depend on the current level of expertise and experience. Our roles require Security Clearance to SC Level or a European equivalent, so you must have lived and worked in the EU for the past 5 years, and be willing to obtain this level of clearance if you do not already have it.
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.