Technical support adviser

Description de l'offre

We are recruiting a Technical support adviser for an industrial company

DUTIES AND RESPONSIBILITIES:

Provide support to the client employees via phone, mail and chat or via self-service portal
Preparation and follow-up of quotations, support for the external sales team
Provide Technical and commercial clarifications
Be accessible and provide a first resolution rate by using internal knowledge databases

Profil recherché

Degree in electrical engineering, electronics or mechatronics
Have a proficient or bilingual level of German and advanced English
Have good IT knowledge,
Have an analytical approach to complex issues
Have a similar such as technical sales or technical customer support.
Have high customer and service orientation and high sense of responsibility
Have a reliable and systematic way of working
Are willing to learn and develop technical and soft skills
Have high motivation and willingness to work in a global team