LVMH - Retail Performance Manager - EMEA

Description de l'offre

Company : Sté Louis Vuitton Services
Business group : Fashion & Leather Goods
As the Retail Performance Manager for Louis Vuitton EMEA, you support the development of the Performance culture in our network of 125 Stores and support them in enhancing their performance on a daily basis. You design and implement management tools & KPIs to measure and optimize the Store operations, In this sense, your responsibilities will include, but will not be limited to:
STORE PERFORMANCE ENHANCEMENT & MONITORING
- Provide expertise on ad hoc basis to the Management (CFO and CEO on right staffing the Stores)
- Work with Operations Directors in their designated Countries to streamline the sales process
- Recommend value added activities that will increase individual UPT, promotes cross-selling of categories, increases retention and return rates of clients
- Identifie & analyze amount of time sales associates allocated to responsibilities other than sales/clientelling and provide recommendations, which will maximize the associates' time with their customers
- Issue and analyze monthly reports (Match-to-traffic, units per Worked hour) and Peers Benchmarking, and provide recommendation to ensure that staffing is in line with the respective Store's customer traffic and support increase in customer conversion rates
- Provide regular in-depth analysis of outliers (over and under performing stores) and work with the Regional action plan to improve the performance
- Organize periodical Store Performance Committee to report on progress and discuss action plans
 
STORE OPENING AND EXPANSION
- Consults with Store Planning on Back of House layout for all new and expanded stores to ensure maximum use of space and efficiency.
- Helps identify new ideas to improve operations through stores Design initiatives

Profil recherché

Experience required : Minimum 5 years
To be successful in this role, you will hold a combination of the following skills and attitudes:
>  You hold a significant experience working around topics such as Retail Analytics, Store Planning, KPIs in a leading luxury company.
>  You have an in-depth knowledge of the state of Retail in the Luxury world, as well as highest standards of Client Experience. You have successfully worked around the notions of Client Experience.
>  Your leadership skills support you in influenting the many stakeholders of the role.
>  You will blossom in a multicultural environment, are curious, open-minded & show strong team work skills.
>  Your agility and entrepreneurial spirit will support you in finding new approaches and solutions to the challenges of this role.
>  Your business acumen, numerical agility and forward-thinking vision are solid asset to perform well in our organization