Front Desk Receptionist(Contract role)

Description de l'offre

About Salesforce:
Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's "100 Best Companies to Work For". Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?

Reporting directly to the Workplace Services Sr. Coordinator, the Front Desk Receptionist will provide exceptional customer service to both internal & external customers. He/She is a constant resource for our employees and makes the first direct impression on Salesforce customers. This position requires a high level of customer service. Help make Salesforce a great place to work!

Guest Welcome Experience
·  Always be aware of your surroundings. Ensure your body language remains professional at all times, smile and stand to greet EVERY guest who enters your reception
·  Greet all walk in guests in a courteous, pleasant, and highly professional way and ensure they log in the system. Being able to explain and help is needed, and ensure all visitors display badges at all times
·  Help our guests to feel welcome and comfortable (offering to take their coats or bags, and offering coffee to any guest waiting in the lobby, if the activity allows it)
·  Greet all staff entering the office and become familiar with who's who in order to acknowledge staff by name, especially VPs.
·  Help direct visiting employees and executives to hotel seating and conference rooms
·  Maintain a tidy and clean Reception area ( ensure no rubbish is left, plants always fresh, furniture disposed as indicated by Workplace team, etc.)
Customer Service
·  Manage all requests for access card,
programming, cancellations and make sure all temp badges are returned promptly.

·  Provide switchboard support according to existing procedures, and deliver professional call handling and screening of calls for clients.

·  Taxi booking management
·  Being a support for employees with meeting room booking assistance (being familiar with Google Calendar)
·  Liaise with the security team when appropriate for day to day operations

·  Organizing incoming and outgoing deliveries that include shipping and courier services.

Workplace support
·  Work closely with the Workplace Services Sr. Coordinator to maintain and provide excellent customer service and support to the office . Discuss general expectations, any issues, any suggestions to maintain a high standard
·  Assist the Office Coordinator as needed with various projects
·  Assist internal customers (employees) with all Real Estate and Workplace Services related items
·  Handle invoices coming according to existing procedures
·  Order office supplies
·  Taking responsibility in sending and tracking packages that are highly important and valuable
·  Event support: responsible for badges and greeting groups when needed, according to security procedures, catering orders when needed

Required Skills/Experience:
·  Excellent interpersonal communication skills - customer service experience preferred
·  Proficient at using the Microsoft Office Suite and Google Docs
·  Must be willing/able to learn and use our internal Salesforce.com software application
·  Ability to take direction and follow oral and written instructions
·  Good writing, analytical, and problem-solving skills
·  Ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines) *LI-Y