Community Associate

Description de l'offre

Community Associate

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

·  Illustrate WeWork’s core values and strive to achieve our mission
·  Support the Community Management team to achieve the following:
·  Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
·  Ensure that your building is fully operational and processes are running smoothly
·  Drive growth and promotion of WeWork-provided service offerings
·  Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Duties and Responsibilities

Greeting /Point of Contact

·  Be the first and last point of contact for your building
·  Cover the front desk during business hours
·  Greet and check-in member guests
·  Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
·  Manage We Member check-ins and check-outs
·  Prepare and distribute promotional materials to guests/potential members
·  Answer “walk-up” member and guest questions or refer inquirer to additional resources

Membership Management

·  Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
·  Be active on the WeWork member network
·  Solve member-related issues to ensure a cohesive community

Events and Community Management

·  Make posters for events
·  Assist with set-up and breakdown of events, including ordering food and beverages
·  Prepare newsletter

Building Operations and Management

·  Assist with move-ins and move-outs; prepare and distribute member welcome packets
·  Assist with building operations and maintenance to ensure highest level of member experience
·  Fielding and assigning requests submitted through Zendesk
·  Manage keycard activations and bike room access requests where applicable
·  Ensuring the building is clean and well kept
·  Ordering consumables
·  Submit building receipts to the Community Lead and the Community Manager for expense reports
·  Mail and Package responsibilities as needed
·  Identify issues for escalation to the Community Lead and the Community Manager and document accordingly

Experience and Requirements

·  College graduate with a four year degree preferred, but not required
·  Customer service and/or sales experience a plus
·  Must have strong verbal and written communication skills
·  Exceptional organizational and multitasking skills
·  Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
·  Passion for entrepreneurial communities
·  Passion and understanding for WeWork’s mission and values
·  Proficient in basic computer skills