Consultant - Digital Strategy

Description de l'offre

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Amadeus powers the e-Commerce of more than 100 airlines globally and processes more than 30 Billion Euros of travel related sales each year. Digital represents a key area of investment for our company. For us, growth, innovation and diversification are critical to attain and maintain a position of leadership in the digital area, while innovating and setting the trends and the standard of the travel industry.

We are looking for you

Within the Amadeus Digital Services & Consulting Team, we are looking for talented candidates with the passion of digital and travel. The Digital Strategy Consultant has a multidisciplinary approach, and he/she knows how to make Strategy, Technology and User Experience coexist. He/she will demonstrate a deep understanding of data, trends and insight, and how these may be used in order to improve airlines ' business results and their customer satisfaction.

He/she has a wide vision on the Digital World a very deep understanding of airlines needs and he/she knows how to stimulate comparisons and dialogues on current and future business.

The Digital Strategy Consultant creates and oversee the execution of a plan through specific initiatives to meet the objectives of the airlines strategy. Entrepreneurial, start-up minded, big picture, intellectually curious, influential and tech savvy are just a few of the expectations for a forward thinking profile.

The role requires an innovator, a trendsetter, and a progressive thinker who can connect digital to all other aspects of a client business and drive growth opportunities. This individual combines an in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital space to deliver effective recommendations.

This is a client-facing consulting role with a high level of individual responsibility and contribution. Ideal candidates have developed strong core management consulting skills as well as domain experience in digital strategy, eCommerce, digital experience, and/or digital marketing. This experience allows them to understand the impact of digital technology on customers and business and helps them apply that understanding to help our clients with the challenges they must address to thrive and lead their industry. He or she must be detail oriented and a strong team player with superior written and verbal communication skills, innate intellectual curiosity, deep analytical capabilities, and very strong project management skills.

Key responsibilities:

· Apply expertise in management consulting to help contribute to a growing digital strategy practice.
· Leverage consulting, digital and industry expertise or lessons learned from supporting customer experience owners, customer service delivery organizations, or improvement initiatives for clients.
· Provide meaningful input into client deliverables and engagements and apply quantitative analytical approaches focused on digital strategy and service delivery that can be used to solve core business challenges.
· Work with client teams to identify technical dependencies, challenges, and solutions and translate user-centered insights into solutions to improve travellers experience.
· Perform related activities to elicit, analyze, and document business system requirements and support client teams in the communication of complex topics and processes.
· Develop, present, and impact high-visibility recommendations to the airlines executive and communicate the key business problem, recommendations,
· Leads workstreams and/or contributes to quality client project deliverables such as digital strategy, maturity assessments, industry analyses, e-commerce plans, digital experience development efforts, and digital transformation programs
· Helps develop repeatable consulting methods and tools
· Supports internal initiatives aimed at building Amadeus’s consulting capabilities and overall business.
· Support business development and marketing efforts to build the digital business practice domain.
· Participate and lead aspects of the proposal development process, contribute to the development of proposal digital strategies
· Manage client relationships from initial contact and through scoping, analysis, diagnostic, recommendation, implementation and closing phases.
· Formulate the problem through exploratory interviews and ensure sponsor engagement
· Monitor business impact of implemented actions on business performance and efficiency and identify additional improvement opportunities.

Requirements:

· A combination of three to five years of management consulting and travel industry practitioner experience that includes deep exposure to digital strategy, eBusiness/channel strategy, and marketing practices and principles.
· Experience and acumen engaging with senior-level business executives.
· Experience preparing deliverable vehicles for clients, owning and delivering the finished product, and creating client-facing deliverables.
· Superior communication and client-facing skills.
· Ability to clearly present strategies, Multi-task, and perform well under pressure
· Strong business acumen and analytical skills, Proven ability to deliver high profile activities in tight timescales Proven success in contributing to a team-oriented environment
· Excellent English language skills
· Multicultural approach Ability to travel when required
· Knowledge of design research tools and methods, including customer experience, human-centered design, journey maps, and translation of user-centered insights into solutions is a plus

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.