Team leader contact center

Description de l'offre

We are recruiting for an international company a Team Leader for their contact center in Málaga

Your missions :

Take responsibility over the Team Management

Monitor and report UK market team performance

Give regular feedback on the agents' individual performance
Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes

Keep track of each agent's training and training needs

Participate in the recruitment process together with HR department

Manage all disciplinary issues effectively in communication with HR department

Take incoming customer calls, log call details onto call management systems, and provide response and resolution within SLA

Profil recherché

Your profile :
Native in Spanish or French both oral and written, C1 level of English
Previous experience managing a Tech Customer Support Team at a call center/contact center is needed
Working knowledge of Windows, MS Office, internet configuration

Customer service-oriented with ability to emphasize and resolve issues addressed

Excellent communication skills

Leadership skills with ability to implement & manage change process

Follow the security rules of the company

Energetic and motivated self-starter, capable of achieving the targets set

BENEFITS:

Guidance and tools to reach your full potential

Medical insurance

Meal allowance

Relocation support.